Staff Augmentation vs. Other IT Services

Why Managed Services Are Preferable to Staff Augmentation

In today's rapidly evolving business landscape, companies are facing intense pressure to innovate and stay ahead of their competitors. As a result, organizations are increasingly turning to external resources to support their operations and drive business growth. When it comes to securing additional resources, companies typically face two options: staff augmentation or managed services.

Understanding Managed Services and Staff Augmentation

Defining Managed Services

Managed services refer to the outsourcing of various business functions to a third-party provider that assumes responsibility for delivering a specific set of services. This includes a wide range of services such as IT infrastructure management, network administration, cybersecurity, or application development. MSPs are experts in their field and provide the necessary human resources to deliver high-quality services. They also leverage advanced technology and tools to ensure that their services are efficient and effective.

Managed services have become increasingly popular in recent years due to the benefits they offer. For one, they allow businesses to focus on their core competencies while leaving specialized tasks to the experts. Additionally, MSPs can help businesses reduce costs by providing access to advanced technology and tools that they might not have been able to afford otherwise. Finally, MSPs can help businesses stay up-to-date with the latest trends and technologies in their industry, ensuring that they remain competitive.

Defining Staff Augmentation

Staff augmentation refers to the practice of hiring one or more individual contractors to provide additional labor resources for an organization. Staff augmentation agencies typically provide personnel with specialized skills or experience in a particular domain, such as software development or data analysis. These personnel operate under the direction of the hiring company but remain employed by the staffing agency.

Staff augmentation can be a cost-effective way for businesses to access specialized talent without having to hire full-time employees. This is particularly useful for short-term projects or for businesses that need to quickly scale up their workforce. Additionally, staff augmentation agencies can help businesses reduce the administrative burden associated with hiring and managing employees.

However, there are also some potential downsides to staff augmentation. For one, it can be more difficult to ensure that contractors are fully aligned with the company's goals and culture. Additionally, there may be some legal and regulatory issues to consider when working with contractors, such as ensuring compliance with labor laws and tax regulations.

Managed Services vs Staff Augmentation

While managed services and staff augmentation are both outsourcing strategies, they differ in several key ways. Managed services involve outsourcing entire business functions to a third-party provider, while staff augmentation involves hiring individual contractors to provide additional labor resources. Managed services providers are typically experts in their field and provide a wide range of services, while staff augmentation agencies provide personnel with specialized skills or experience in a particular domain.

Both strategies have their own unique benefits and drawbacks, and the best approach will depend on the specific needs and goals of the business. Ultimately, businesses should carefully consider their options and choose the strategy that best aligns with their overall strategy and objectives.

The Benefits of Managed Services

Managed services have become increasingly popular in recent years, and for good reason. They offer a range of benefits that can help businesses operate more efficiently and effectively. Here are some of the key advantages of managed services:

Cost Efficiency

One of the most significant advantages of managed services is their ability to deliver cost savings. MSPs offer a more predictable cost model than traditional staffing models because they operate on a fixed fee or outcome-based pricing structure. This means that the business pays only for the services delivered, and avoids the cost of recruiting, training, and onboarding employees.

Furthermore, because MSPs typically work with multiple clients, they can leverage economies of scale to offer services at a lower cost than what a business might be able to achieve on its own.

Scalability and Flexibility

Managed services offer greater scalability and flexibility compared to staff augmentation. MSPs can easily adjust service levels up or down based on business demand, ensuring that the company has access to the resources needed to support growth or adjust to changing market conditions. Managed services also offer greater flexibility in terms of contract duration and scope.

This means that businesses can quickly adapt to changing circumstances without having to worry about hiring or laying off employees, which can be time-consuming and expensive.

Access to Expertise and Technology

MSPs have deep domain expertise and access to cutting-edge technology, allowing them to deliver high-quality services and support business innovation. Many MSPs invest heavily in staff training and development, ensuring that their teams have the latest skills and knowledge. Moreover, because MSPs work across multiple clients, they can leverage experience and best practices from other engagements to deliver better results to their clients.

This means that businesses can benefit from the expertise of a wide range of professionals without having to hire them directly, which can be cost-prohibitive.

Enhanced Security and Compliance

Cybersecurity threats and compliance regulations represent significant risks for organizations today. Managed services providers specialize in security and compliance, implementing best practices, and utilizing the latest technologies to defend against threats and mitigate risks. MSPs can also help organizations meet regulatory requirements, such as GDPR or HIPAA, and offer compliance reporting and audit support.

This means that businesses can rest assured that their data and systems are secure and compliant, without having to dedicate significant resources to these efforts.

Focus on Core Business Functions

Managed services allow companies to focus on their core business functions and strategic initiatives, while outsourcing non-core functions to specialized providers. This allows businesses to better allocate their resources and attention toward revenue-generating activities.

By outsourcing non-core functions, businesses can also benefit from the expertise of specialized providers, who can often perform these functions more efficiently and effectively than in-house teams.

Overall, managed services offer a range of benefits that can help businesses operate more efficiently, effectively, and securely. By leveraging the expertise of specialized providers, businesses can focus on their core functions and strategic initiatives, while leaving non-core functions in the hands of professionals.

The Limitations of Staff Augmentation

Staff augmentation is a popular approach that many companies use to fill skill gaps in their teams. It involves hiring temporary staff to work on specific projects, providing the company with access to specialized skills without the need for permanent hires. However, while staff augmentation can be beneficial, it also has its limitations that companies need to consider.

High Turnover Rates

One of the significant challenges of staff augmentation is that the contractors hired tend to have higher turnover rates than permanent employees. This is because these contractors are usually looking for their next contract opportunity, and once the project is completed, they move on to their next assignment. This can lead to disruptions in the project or hinder the transfer of knowledge between team members, affecting the overall quality of the work delivered.

Moreover, high turnover rates can also increase the cost of staff augmentation. Companies may need to spend more time and resources finding and training new contractors to replace those who have left, leading to delays and additional expenses.

Training and Onboarding Costs

Companies that choose staff augmentation models need to invest significant resources in training and onboarding staff, which increases the overall cost of the approach. This is because temporary staff may not be familiar with the company's processes, systems, and culture, and it takes time to get them up to speed. Additionally, training and onboarding costs can increase if the contractor's skills do not match the company's needs, leading to additional training expenses or poor quality work.

Moreover, because hiring temporary staff is not always predictable, firms may struggle to plan budgets and manage resources effectively. Companies may need to invest in training and onboarding staff even if they are not sure if they will need them for the entire duration of the project.

Limited Access to Specialized Skills

Staff augmentation provides companies with access to specialized skills, but often only to a limited extent. The contractor's expertise is limited to the duration of the contract, and the company cannot leverage that knowledge after the contract ends. This can be a significant limitation for companies that need ongoing support or have long-term projects that require specialized skills.

In contrast, managed services providers can offer access to a broad range of expertise and maintain that knowledge within the organization, providing more substantial value to the client over time. Managed services providers can also provide ongoing support, which can be beneficial for companies that need continuous support for their projects.

Inconsistent Quality of Work

Due to the temporary nature of staff augmentation contracts, consistency in the quality of work delivered can be a challenge. While individual contractors may have the experience and skills needed to deliver quality work, there is usually no guarantee that the overall team working on the project will have the same level of expertise or dedication to the project. This can lead to inconsistencies in the quality of work delivered, which can affect the project's success.

Moreover, because staff augmentation contractors are not part of the company's permanent staff, they may not have the same level of commitment to the project's success. This can lead to a lack of accountability and ownership, which can affect the project's overall quality and success.


Staff augmentation can be a useful approach for companies that need access to specialized skills or need to fill skill gaps in their teams. However, it also has its limitations, including high turnover rates, training and onboarding costs, limited access to specialized skills, and inconsistent quality of work. Companies need to weigh the pros and cons of staff augmentation and consider other options, such as managed services providers, to ensure the success of their projects.

Comparing Managed Services and Staff Augmentation

Long-term vs. Short-term Solutions

Managed services and staff augmentation offer different approaches to solving resource constraints. Staff augmentation is better suited for short-term, tactical projects where the company needs specialized skills to complement its existing workforce. Managed services, on the other hand, represent a longer-term solution that can support a broader set of organizational needs and can evolve over time to deliver additional value.

Control and Management

Managed services provide greater control and management over the delivery of services compared to staff augmentation. Because MSPs take responsibility for the delivery of services, they are committed to delivering high-quality work and meeting service-level agreements. In contrast, staff augmentation may require more management attention from the hiring company to ensure that the contractors work effectively with the existing team.

Integration with Existing Teams

Managed services can offer a more integrated approach to working with a client's existing team. MSPs typically work closely with their clients to understand their needs and align their services with the organization's goals. Staff augmentation, on the other hand, may offer less integration, and companies may struggle to align contractors' work with the broader organizational objectives.


Managed services and staff augmentation offer different solutions to the challenge of obtaining additional resources to support business growth. While staff augmentation is suitable for short-term, tactical projects that require specific skills, managed services offer a better long-term solution that can support a broader set of organizational needs and evolve over time to deliver additional value. Additionally, managed services offer greater cost efficiency, scalability, flexibility, access to expertise and technology, security and compliance, and the ability to focus on core business functions, making them the preferable choice for companies looking to drive innovation and stay ahead of competition in today's rapidly changing business world.